Terms and Conditions
Immediate occupancy of the rooms cannot be guaranteed before 2pm on day of arrival, unless previous notice is given. Likewise please let us know if you intend to arrive late in the evening. Rooms should be vacated by 10.30 am on the day of departure unless alternative arrangements have been made. Latest check in 9pm. Arrivals after midnight will forfeit their room booking but still be liable to full charge for that night.
Children and babies must be included in the total number of people for each room. To accommodate babies it would be better to make a telephone booking to ensure the most suitable room is provided, as we would like all our guests to be comfortable and be accommodated appropriately. There are some rooms where babies are not able to be accommodated.
There is ample parking in the grounds for guests, but friends of guests must make arrangements with the guest house if they need to leave their cars any length of time. Pulteney House is obliged to state that cars and their contents are parked entirely at car owners’ risk. An allowance of 1 car per room is made. If there are more cars per room then notification is needed to accommodate extra cars / vans.
Pulteney House does not allow smoking in the rooms. But smoking is allowed in designated smoking areas in the grounds of the guest house.
We regret that we are unable to accommodate any pets other than the Guide dogs of visually impaired guests, or by special arrangements.
Pulteney House reserves the right to alter its published rates and Terms & Conditions if necessary and without notice.
We need 7 clear days’ written notice of any cancellation, by letter, e-mail or fax. A confirmation e-mail will be sent confirming the cancellation. If shorter or no notice is given we will charge your credit card in full. If however, the room is re-let to another guest we will only charge for any shortfall. Every reasonable effort is made to re-let the room in the event of a short notice cancellation. The deposit paid at the time of booking for those bookings made by phone or e-mail is mostly non-refundable. In all cases a cancellation fee would be payable.